Fujitsu Services

And the incident goes like this…

My sister had wanted a laptop for herself and we took the chance to go to this IT fair to get it. We had wanted to go on the first day where the crowd was expected to be lesser if not for our trip to my cousin’s wedding in Malaysia. So we arrived back on Sunday which was the last day of the IT show.

June’s IT fair was held at Suntec and we did a bit of filtering of the brands we are looking for which narrows down to Fujitsu, Asus and Toshiba. Our filters were done based on our budget and the performance we take notice from friends and reviews. We finally settled for a mid range Fujitsu laptop which comes in 5 different colours and goes for 1.4k++ since it was within budget.

What disgust me was the service they provide though this buying process. During the IT show, this model had run out according to some of the sales assistants. However one of the sale assistant told me that if I were to take the purple colour one, they have a final one. I specifically asked him if he was sure about it since other sales assistant told me that no more stocks was available. He said he was certain and that particular purple Fujitsu laptop was refunded by another customer as they bought an extra laptop. We paid and my family was ready to leave but I wanted to check the details since they said they were offering free 4GB ram upgrades. It took them pretty long to boot up the system but we waited. During the waiting moments, the sales assistant came to me and told me that he had sold me a wrong set and I was frustrated instantly. The reason why I got fumed up instantly was because, one, I specifically asked him if he was sure that was the right model and he said yes, and two, if I did not want to check what was in the box and had left straight away, we would have gotten a wrong set and not know about it.

He suggested a refund or wait for the stock to arrive on next Friday which I would have to collect at Orchard Takashimaya Level 5 Best Denki. We opt to collect the laptop next Friday since our aim was to get a laptop and a refund will not be an option and I told him to check for sure that the stock was coming on Friday. He went to check and was certain that Friday will be the day the stock arrives. I was still doubtful and offered to leave my contact number behind and reminded him to call me if the stock is not arriving on Friday. He promptly agreed and assures me that he was working at Best Denki in Takashimaya.

So I waited for Friday to arrive and went down to Takashimaya Level 5 Best Denki to collect the laptop. But what was not supposed to happen, happened! The shipment had not arrived and no calls were made to tell me that I was not supposed to go collect the laptop. The salesman was no where in sight and the lady who served me said the shipment was delayed due to unforeseen circumstances. I’m fine with the delayed shipment but is definitely fuming because of no called made to me to save my trip.

The chapter have not over since the laptop has not been collected but I am very tempted to ask for a refund currently. I am both amazed and stunned that with such a strong branding, Fujitsu have lack so much in their service providing. I am very disappointed with this incident and for all those who know me, you will know how drastic this is considering how patient I am toward service and to hear me complain or even type this lengthy anger out, this is pretty serious.

I shall go drink some ‘Liang The’ to cool down.